Outlook 2016 search items not working (Mac / Office 365). Jgor415 wrote: I running into an issue where searching emails are not working in Outlook 2016 on a MAC. Normally my troubleshooting steps are to recreate the OST or reindex or creating a new profile.
First of all, make sure that the Outlook 2016 for Mac Profile or the Outlook for Mac 2011 Identity data is stored under the correct default location and has no special characters on its name. If the Profile or Identity name contains a special character, then follow the steps in this Microsoft Article to change the name:.
Outlook 2016 for Mac default Profile Location:. /Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile.
Outlook for Mac 2011 default Identity location:. /Users/username/Documents/Microsoft User Data/Office 2011 Identities/Main Identity Method 2. Install all Microsoft Updates. Open the System Preferences and click on Spotlight. Make sure that Mail Messages is checked under the Search Results tab 3. Then click the Privacy tab.
Make Sure that the Outlook Profile (or Identity) folder or one of its parent folders is not added to the Privacy tab. (If so, then remove them, skip the rest steps and try to find something using the Outlook search). Then Drag and drop the hard drive icon from the desktop into Spotlight. (This will remove the current index) 6. Finally highlight the hard drive you just added and click the minus button to remove it. (This will force Spotlight to create a new index) 7. Wait until Spotlight indexing your drive.
After indexing restart your computer. Try to use the Outlook search.
If the problem persists. Then delete (or move to desktop) from the User's Library/Preferences/Microsoft/Office 2011 folder, the file OfficeSync Prefs c. Restart your MAC.
Try to perform a search in Outlook. Re-index the Outlook for MAC Search Database. Outlook for Mac uses OS X Spotlight to search your mailbox. If the Spotlight Index is corrupted then the Outlook search may display 'No results'.
At this case you have to. To do that:. Outlook 2016 for MAC:– To re-index the Search database in Outlook for Mac 2016. Mdimport -g '/Applications/Microsoft Outlook.app/Contents/Library/Spotlight/Microsoft Outlook Spotlight Importer.mdimporter' -d1 /Users/ /Library/Group Containers/UBF8T346G9.Office/Outlook/Outlook 15 Profiles/Main Profile.
Note in the command above, the path after '-g' is the default path where your Outlook is installed. The path after '-d1' is the default path to your profile. You'll have to substitute your actual paths if you have renamed your profile or installed Outlook in a different location. Re-indexing will take some time to complete. Once the process is complete, quit and re-launch Outlook.
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